We manage the entire clearance process for vessels arriving and departing the port, including coordination with Customs, Immigration, and Port Authority (Pilot).

We assist in the pickup, drop-off, and immigration process for joining crew, including Visa C13, Visa on Arrival, and Visa-Free entry.

We provide comprehensive support for shipowners and operators seeking to change their vessel’s flag state. Our team assists with the entire reflagging process, including coordination with flag state authorities, documentation handling, regulatory compliance, and technical inspection arrangements. Whether shifting to an international open registry or a national flag, we ensure a smooth, efficient, and fully compliant transition tailored to your operational needs.

Our services include:

• Flag-out and flag-in certificate coordination
• Liaison with classification societies and flag state offices
• Preparation and submission of required statutory documents
• Support for vessel inspections and compliance verification

• Consultation on the most suitable flag registry based on your objectives

Let us simplify the complexity of vessel reflagging for you.

We offer end-to-end services for arranging e-Visas and permits for foreign crew members entering Indonesian ports. Our team coordinates with immigration authorities to ensure that your crew obtains the proper travel and work documentation in a timely and compliant manner. From short-term shore passes to long-stay permits for technical or operational purposes, we ensure smooth clearance with minimal disruption to your ship’s schedule.

Our services include:

• Application and follow-up of e-Visas (including C2, C17, D2 and other visa types)
• Extension of stay permits
• Port and immigration authority coordination
• On-arrival assistance and documentation handover
• Advisory on visa category based on owner/crew activity (e.g., surveyor, technician, joining vessel)

We provide a wide range of logistics and supplies, including spare parts, safety equipment, fresh water, bunker, and general provisions.

We support vessels undergoing repairs or dry-docking in Batam shipyards. Our service includes shipyard coordination, customs documentation (PEB), and technical item procurement.

We assist shipowners, suppliers, and marine-related businesses in preparing and processing customs documentation for both import and export activities. With deep understanding of Indonesian customs regulations, we help ensure the smooth clearance of marine spare parts, ship stores, equipment, and cargo. Our team minimizes delays by ensuring compliance and accurate submission of all required forms and permits.

We provide support vessel services for safe and efficient Ship-to-Ship (STS) operations, including the transfer of cargo such as crude oil, LNG, and other bulk liquids. Our support vessels are equipped and crewed to assist with positioning, fender deployment, mooring operations, and safety standby as per international maritime standards. Whether at designated anchorages or offshore locations, we ensure smooth coordination with all parties involved.

We provide tugboats to assist vessels during maneuvering in/out of port, shipyards, or narrow anchorage areas.

Our service includes:

• Coordination with port authorities
• Tugboat scheduling according to ETA/ETD
• Certified, experienced tug crews

“Fast, precise, and safe tug assist is the key to a successful vessel operation in Batam.”

• Cash to Master (CTM) delivery
• VAT exemption process
• Support vessels for Ship-to-Ship (STS) operations
• Crew manning assistance