OUR SERVICES

We manage the entire clearance process for vessels arriving and departing the port, coordination with Customs, Immigration, and Port Authority (Pilot), Also Include:

• Pre-arrival document submission
• Onboard inspection coordination
• Port Master clearance handling
• Post-departure clearance process

• Airport meet & greet
• Hotel and land transport arrangement
• Shore Pass and port access management
• Application for Special Stay Permit (DAHSUSKIM)

We provide comprehensive support for shipowners and operators seeking to change their vessel’s flag state. Our team assists with the entire reflagging process, including coordination with flag state authorities, documentation handling, regulatory compliance, and technical inspection arrangements. Whether shifting to an international open registry or a national flag, we ensure a smooth, efficient, and fully compliant transition tailored to your operational needs.

Our services include:

• Flag-out and flag-in certificate coordination
• Liaison with classification societies and flag state offices
• Preparation and submission of required statutory documents
• Support for vessel inspections and compliance verification

• Consultation on the most suitable flag registry based on your objectives

Let us simplify the complexity of vessel reflagging for you.

We offer end-to-end services for arranging e-Visas and permits for foreign crew members entering Indonesian ports. Our team coordinates with immigration authorities to ensure that your crew obtains the proper travel and work documentation in a timely and compliant manner. From short-term shore passes to long-stay permits for technical or operational purposes, we ensure smooth clearance with minimal disruption to your ship’s schedule.

Our services include:

• Application and follow-up of e-Visas (including C2, C17, D2 and other visa types)
• Extension of stay permits
• Port and immigration authority coordination
• On-arrival assistance and documentation handover
• Advisory on visa category based on owner/crew activity (e.g., surveyor, technician, joining vessel)

We provide a wide range of logistics and supplies include:

• Fresh water & bunker supply
• Delivery of provisions and spare parts
• Waste disposal in compliance with MARPOL
• Coordination of vessel repairs
• Urgent logistics support

We support vessels undergoing repairs or dry-docking in Batam shipyards. Our service includes shipyard coordination, customs documentation (PEB), and technical item procurement.

We provide support vessel services for safe and efficient Ship-to-Ship (STS) operations, including the transfer of cargo such as crude oil, LNG, and other bulk liquids. Our support vessels are equipped and crewed to assist with positioning, fender deployment, mooring operations, and safety standby as per international maritime standards. Whether at designated anchorages or offshore locations, we ensure smooth coordination with all parties involved.

We provide tugboats to assist vessels during maneuvering in/out of port, shipyards, or narrow anchorage areas.

Our service includes:

• Coordination with port authorities
• Tugboat scheduling according to ETA/ETD
• Certified, experienced tug crews

“Fast, precise, and safe tug assist is the key to a successful vessel operation in Batam.”

We represent the interests of vessel owners, charterers, and brokers during port calls. Our service covers all vessel types including Bulk Carriers, Tankers, RO/RO, Container Ships, and Cruise Vessels. We ensure port activity supervision, detailed reporting, and full cost transparency.

A temporary stay permit for foreign crew joining vessels or staying onboard during shipyard repairs or operations. Valid for 3 months or more and must be arranged before vessel arrival in Indonesia.

• Cash to Master (CTM) delivery
• VAT exemption process
• Support vessels for Ship-to-Ship (STS) operations
• Crew manning assistance